Monday, October 4, 2010


PLDT Customer Service sucks, WHY?

1. You cannot pay your bill through cash in their business offices. You have to make your payment through their PLDT payment machine where you will drop an envelope enclosing your payment. This would take time to post as they would check this a day after you pay (payment after 3PM), and would take some time to be posted. You can also make your payment to different bayad centers, but this also would take time since it is a third party. You can pay to their business offices through credit card but may oras eto, sometimes wala hindi pwede dahil offline or wala cashier.

2. If your phone gets temporarily disconnected, expect that after you made payment, you will still wait for days, even a week for them to restore your connection. Even if you call 171, it is useless. Ang sasabihin lang sayo ay "ii-endorse na lang po namin yun complaint nyo, antay na lng po tayo ng 24 hours to 48 hours." Pero lalagpas pa rin eto ng 48 hours.

3. PLDT's system-generated is so slow. Most reasons, if not all, you get from CSR are because they are system-generated, kaya mag-antay nalng.

4. Some CSR in their business offices are not customer friendly. Some do not possess good customer service qualities.

Here is my experience with PLDT Customer Service.

My phone has been temporarily disconnected since Thursday and until now (Monday) it has not been restored even if I settled the whole balance on the same day (Thurs) that my phone was disconnected. They will say that it will be restored 24 hours to 48 hours after you have made payment or after it gets posted. The problem is the posting usually takes 1 or 2 days after the payment because it is SYSTEM-GENERATED.

I made several calls on their 171 hotline to inquire about the reconnection status, but to no avail, because wala silang magagawa but to endorse my problem because again it is system-generated. One more thing, last Saturday, they also cut my DSL line, to think I have made payment two days before.

I went to their business office in Megamall. I talked to their CSR whose name is "John" or "Jean Behasa" (he was the CSR on duty that time, October 3, 2010, 7PM, counter #4). He is so arrogant and walang qualities ng pagiging isang customer service rep. Hindi man lang mag-greet ng good eveninng or what. Iba pa ang tono ng boses mag-sasagot sa mga inquiries ko. Dapat hindi siya sa customer service , dapat nasa backrooom siya nag-wowork because he cannot handle customer complaints. Tanong ko, bakit matagal ang pag-restore ng line to think Thursday pa ako nagbayad, and he said " Wala tayo magagawa dyan kasi system-generated yun, tapos wala daw kinilaman ang payment ko sa tagal ng pag restore ng line." Pano yun, sana hindi na lng ako nagbayad ,wala pala kinalaman yung payment." Hindi man lang mag-apologize sana dahil mabagal ang pagrestore ng line nila.

Inefficient and incompetent customer service. That is PLDT (Philippine Long Distance Telephone Company).


  1. same thing happened here (well not totally but it's still a customer service issue). Right now we have 3 accounts with PLDT- 2 SME telephone lines and 1 DSL. We transferred to a new office so our lines were temporarily disconnected. one line was restored weeks after but yung isang telephone line, almost 1 month na, di parin natransfer so we decided to get a new line w/ a new telephone number from them nalang and di nlng namin ico-continue yung hindi pa natransfer. I emailed/called our "account manager" to check our accounts if we have outstanding bills kasi wala kaming natatanggap since we moved to our new office. No reply. Long story short, late na kami na advise na they need a formal letter of request na i-permanently disconnect yung line namin. So now we have an outstanding balance of 3,000+++. They won't disconnect our line unless we pay. Eh June 21 pa lang di na ginamit yung line and the last billing we paid was for June 8-July 7. Dapat nga may rebate pa kami. I'm going to their office today. Goodluck nlang! I have email trails here as proof na I've been following up on this matagal na. :(

    1. Ganun dn kami. nagpa transfer, 1month & 1-2weeks na nila binalik. Na delayed kami ng payment kasi nagkagulo sa branch nila kaya d na kami nagbayad. Napotolan kami february pero nasa system nila, march daw nila kami na barred sa internet kaya toloy2 ang billing namin na hindi nmn kami nakagamit. From 2,000++ payment namin, on march we pay and almost 4,200 nabayaran namin. Anu ba yan pldt? Services ninyo d maganda tapos pinagbabayad pa kami kahit d kami nkagamit? Wow naman.. sayang lang pera namin. Sana d niyo pinotol lng pagbabayaran pa rin namin. Pending 1month, 1month lang kami nka use pero 4200 binayran namin plus pending incoming 1299 pa. Hay naku!!

  2. I don't get it. Nag babayad ba kayo on the day of the dead line? Pag nag babayad naman ako kahit katapusan na or 2 months worth ng bill wala naman problema.

    I live in Cainta area, and I'm paying via Metrobank direct. Before we go to bayadcenter, or sa Business Center sa labas ng subdivision namin. Both were accomodating at wala naman akong problema sa PLDT service ko. We have been a PLDT subscriber since 1993 and a myDSL subcriber since 2007, and so far, minimum to no problems kami sa kanila.

    So I guess your expecting too much sa PLDT. Business accounts take precedence over sa Residential. Noong nahugot ang Line ng Phone sa amin may 1 week para makapunta sila. pero that was because may holiday at walang service pag weekends. Pero overall, service wise, no problem sa PLDT.

  3. PLDT has always sucked big time. we waited SEVEN YEARS for our first landline in 1982.

    LATE palagi billings nila

    UNA KANG PUPUTULAN ng line before they send the disconnection notice

    LATE sila mag post

    IMHO, mas mabuti pa mag PREPAID CEL ka na lang na may unlimited service or PREPAID WIRELESS LANDLINE na may unlimited service....

  4. Same problem with me. The problem with their system is it can only accommodate one service order at a time. Meaning, kapag puputulan ka, they will create a service order for disconnection kahit naka bayad ka na, so kapag naputulan ka na, naturally you will contact them to request for reconnection but the problem is yung system nila, they can't close the disconnection service order and they can't create a reconnection servie order hanggang hindi closed yung former.

    Hindi sya simpleng "system generated" because the system should close a service order automatically within 12 hours. Meaning, error sa system nila ito and it seems they are not doing enough to correct this system error.

    Nga pala, 10 days na ako fully paid and im still disconnected. Also, nagpa cut ako ng call waiting and extension line but they still billed me for those services for 10 months. I had no choice but to pay for the said services monthly kahit wala na para lang hindi ako maputulan. I formally requested for a rebate kaso hindi pa nila ma process dahil yun nga, meron pang naka open na service order na wala naman kinalaman sa rebate request ko.

    PLDT sucks big time! Unfortunately we have to live with it because most of us has no choice.

  5. Buwisit pala talaga ang PLDT..mahusay maningil wala pa yung Bill.manghula ba ng babayaran?

  6. ito ang nangyayari sa akin right now.. didn't even receive any notice from them... automatically they cut off my connection.. the day that i paid my dues. when i called CSR they said may balance daw ako ng 308 Pesos and i should pay it para after an hour i will get my connection back kasi daw automatic daw etsicheck ng computer if i paid my balance or not. but when i went home wala pa rin and i've been calling 171 busy ung mga CSR.

  7. yeah,.. PLDT is Fucking Sucks!! Suck the CSR. Suck The SYSTEM!!!


  9. Share ko lang tong experience ko last 19 June 2012... Copy+paste ko lang from Facebook Status ko..

    I JUST HAD THE WORST EXPERIENCE WITH PLDT's CUSTOMER SERVICE!!!! My main concern is to know and ask if I can downgrade my service from Plan 999 + Telephone to the Plan 999 alone kasi hindi naman namin masyadong ginagamit ang telephone and I am paying P600+ per month. Okay lang sana yun kaso maging updated or delinquent payer ka, palaging may tumatawag na mga taga PLDT raw sila. Alam kong mga On The Job Trainees yan sila sa PLDT, kapag wala ng ginagawa, yan ang pinapagawa sa kanila. Alam ko kasi nag OJT din ako sa PLDT and we were asked to call all the numbers to follow-up payments. For me, it is a threat sa security at intruding the privacy ng mga subscribers. Naranasan ko na masigawan ng mga customers kasi updated naman sila sa pagbabayad bakit ra tumatawag pa??? I admit I was not able to pay my bill last month and this month pero babayaran ko naman ng buo this first week of July.

    I called their Hotline 171 pressed 4 for Products and Services and Pressed 2 for After Sales Concerns, I dialed my number as instructed by the voice prompt and waited for 10 to 15 minutes on the line. While waiting, ang palaging sinasabi ng machine is "Your call is important to us. All of our customer service representatives are busy at moment assisting other customers. Please stay on the line for the next available representative..." I also did this yesterday twice, no one answered my call. I did it twice today, walang sumasagot! Baka inakala nila na di ko alam na hindi hindi ito kultura ng Pinoy na magbabad sa phone to talk to customer service. Bihirang bihira sa mga Pinoy magreklamo o magtanong sa isang hotline...

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  10. So since I was not entertained from the Product and / Services department, I decided calling Technical Support by dialing the same number 171 pressed option 3 for Technical Support and followed the instructions given by the voice prompt AGAIN to dial my telephone number. Someone answered the phone immediately, asked for my name and she verified my telephone number to me and it was correct. So it means right before the call was picked up by the agent, my information was already pulled up from the system. I honestly informed her that my concern is not about technical problems but I just want to know if my concern about is possible. Nagbabasakali akong alam nila kasi kasali yan dapat sa product knowledge skills ng agent ng PLDT. But she said hindi sila naghahandle ng ganyang concerns kasi nga technical support sila, she transferred me to product and services thinking that someone is already available to to take my call but I waiting for roughly 10 minutes. My sumagot, ang pangalan ng agent ay KATIE, nag-"ghost spiel" lang naman at naghang up. Alam kong naririnig niya ako kasi wala nmang problema ang line namin kanina ng agent na nagtransfer sa akin.

    I dialed 171 agent and tried to get an agent from Products and Services Department pero I failed. Wala pa ring sumagot sa call ko. So tumawag ako ulit sa Technical Support, spoke with an agent named RICK, I asked immediately for a supervisor, he asked for my name and I answered na I already dialed my number a lot of times earlier and another time before mo nasagot ang call, so I already have my information right on your computer, napull up na xa kumbaga. Pilit niyang hiningi ang pangalan ko, and I repeated it to him for 4 times kahit na nagphonetics na ako. I asked for a supervisor immediately for how many times and I don't want to talk to him. I did not provide him my concern para diretso na sa supervisor. Sinabi ko lang na I've been trying to call Hindi naman marunong ng proper hold procedures at infact hindi niya pinindot ang hold button kasi silent lang sya. Supposedly may hold music. Ilang minuto akong iniwan and when he got back, pinasasabi daw ng supervisor nila na kailangan ko raw talaga maitransfer sa Products and Services. I already raised by voice kasi nga walang sumasagot sa kabilang department kaya I want to speak to a supervisor, they may be able to answer my inquiry. Ilang beses niya akong iniwan at nag insist na hindi raw ako kausapin ng supervisor nila. So hindi na tumigil ang bibig ko sa kakasermon sa kanya. Ang ikinagalit ko talaga is that he looked into my account and said "barred daw ang services". Alam kong barred pero i'm still using my services na walang problema. Kahit barred ang services ko at di pa ako nakabayad ng bill, CUSTOMER pa rin po ako, alam na alam ko ang obligasyon kong babayarin, kaya nga lang medyo nagipit kasi maraming gastusin pero babayaran ko yan ng buo this July. Hindi na nga niya alam ang concern ko, tiningnan pa nya account ko. He does not have the right and authority to look into my account kasi hindi naman talaga technical problem ang tinawag ko. So I insisted to speak to a supervisor kasi I was also trying to get hold of the other department using my landline at wala ngang sumasagot. I asked for his ID number EV2645.

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  11. I was finally transferred to a supervisor named Marlon.. I informed him my concern. He promised to attend to my concern and will call me back as soon as he has the answers. Yun lang nman ang kailangan ko... I complained about what his agent Rick did at ipapaimbestiga raw niya... and will try to listen to the call..

    Right now I'm still waiting sa call back ng supervisor na si Marlon... Hahay...

    I really tried my best not to be rude... I been nice nga pag-ask sa supervisor pero hindi niya ako binigay sa supervisor niya..

    Kung kayo ang nasa lugar ko, alam kong maiinis kayo... 24hrs raw ung hotline nila, pero kahit gabi? walang sumasagot sa department na yun... Try ung tumawag sa Products and Services maexperience niyo.. You can use your Smart Network, dial 171.

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    I would like to express my gratitude to your Supervisor / OIC Manager (Eric ID No. 1351). I spoke with him to make a follow-up with the re-connection of my service because I need my internet connection today because it will cost my online job if I will not be able to report to work tonight. I am very happy and grateful that the connection is back and I will be able to go back to work tonight. Last night, I was not able to log in for work because I lost my connection yesterday and my boss informed me I need to have my connection back tonight or else he will find another employee, which simply means I will loose a job. I just want to comment too that I doubted that he was indeed a supervisor or manager because he did not take ownership and it seems he does not have the authority. It is good to be firm to our protocols and procedures but in rare cases like mine that my job is at stake, he could have offered to make a follow-up and go an extra mile, instead, he just insisted that it is system generated and you do have a timeframe. Systems won't work without the command of a human being. Yes, I completely understand the timeframe but as a supervisor or OIC manager, he could have offered to call me back for any updates and feedback because he said he will be escalating it to the concerned department. I was the one who initiated and asked him if he can call me back. He just mentioned that the concerned department will give me a call back. For me, he was not showing to have the authority that a manager or supervisor should have, it seemed like he passed the responsibility to that department in which he himself can take care of it. Nonetheless, I am still thanking him for noting and making a follow-up.

    I have a homebased online job aside from working in a call center. The reason I was not able to update my payment months ago because I had financial problems and tuition fees of my siblings and my enrollment to my masters, however, I was able to somehow pay partially and update my account on May 29 and June 22. I was actually thinking that when you update your payment, someone will take care of your account for it not to be deactivated.

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  13. I also handled a billing account before in a utility service in the call center. Though I was just an agent, I went out of my way and went an extra mile to help my customers especially those customers who are old and they are saying they were not able to pay their bill because they are just dependent on their pension. I had a customer before who has diabetes and their natural gas and electricity was disconnected. Her fridge was melting and her insulin needs to be refrigerated. She paid her bill after the due date and it has 3-5 business days posting time, it was Friday then when she called. I went to ask my supervisor and manager to have her natural gas and electricity reconnected and expedite the posting time because without electricity, it will cost her life. In this way, though I am just an agent, I was able to help this old woman survive. It feels great to help someone who is in dire need of help.

    I hope with that piece of story, you can share it to your agents on how to make your customers happy and satisfied. It is just a matter of going an extra mile for your customer. Yes, we do have protocols to follow but we can always go out of our way just to help and satisfy your customer.

    I have few complaints too that I hope you are going to look into and I believe will help you improve your services.
    1. waiting time is too long 10 - 15 minutes waiting for an agent to answer especially in the Billing Concerns Department - I don't know how many CSRs you have but I have this wait time shouldn't be that very long. It makes a customer irritated especially that your machine kept on saying :"your call is important to us" and we have to wait and wait and wait. And to think, Filipinos are not really fond of calling customer service, unlike, the Americans who are calling though those are just simple things. So, I am doubting why you are on queue.
    2. There are agents who does not have the basic telephone personality skills. You should do more training on your agents. They don't know how to put a customer on hold and going back to the customer. Not to mention the hold time of at least 5 minutes.
    3. When I insisted to speak to a supervisor, your agent did not immediately pass me to a supervisor. I know the agent has to resolve the issue themselves but if a customer already asked and insisted for a supervisor or manager, it should be escalated immediately.
    4. There are agents who are pretending to have a line problem. They are saying the "ghost spiel" though the line was very clear and when you get irate, automatically, they are going to say they already hear you. I honestly had an experience like this with your agent Rick last week.
    5. With product knowledge, there should be basic things that Technical Support know though it is a billing concern or any other concerns. They should be equipped with the product knowledge from other department so they can also answer questions that customer will ask. Just like my concern before, if I can have my landline deactivated and just have the stand-alone DSL because I am not using my telephone but I am paying for it. I was not able to connect to Product and Services. When I called Technical support, they don't have any answer those it is just a basic inquiry. Agents had to transfer me again and waited for another 10-15minutes before someone talked to me. Such a waste of time! They should have basic knowledge but their main concern is Technical support.

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  14. By the way, I also would like to extend my gratitude and thanks to Supervisor Marlon of Technical Support Department, who went out of his way to take care of my inquiry and concern. I spoke to him last week about a concern. He is so great and very professional. He should be commended and be promoted as a manager. He called me back as he promised for the feedback and update of my concern. It is nice to talk to people like him. He is also very apologetic and he empathetic. He should be a role model to any supervisor.

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  15. Gaano po ba katagal yung speed upgrade sa pldt? Wala pa daw service order parang wala naman gumagalaw.

  16. its more fun in pldt kahit hindi ako nagbayad nang pldt bill for more than 5 month ok lang im still using it wow that great

  17. I am a system specialist and I know a lot of these technicalities related to telecommunications. If it is a system error, it is easy to fix. It will only take hours. But 10 days? Nah, that's too much.

  18. kahit naman kami nagbayad na pero 2 days na wala pa ring connection.

  19. So,nadisconnect yung phone namin and we paid up the balance on Jan 11 2013. After SEVERAL useless calls at their so-called Customer Service ( 8888-171) , WALA pa rin kaming phone and it is March 4 ( MARCH FOUR ) 2013.......kung puwede na lang bang pasabugan ng granada yung buwisit na PLDT na yan gagawin ko na.

    Really, sheer incompetence.

  20. Mid of February 2013, i was surprised our phone number was changed without prior notice. Concern din ito ng mga kapitbahay namin na binago ang mga numbers sa lugar na walang sabi-sabi. Napakasimple namang magpost sila sa billing notice na may changes na mangyayari. O kaya tumawag man lang na babaguhin ang number. Kasabay ng pagbago ng numero, nawalan ng incoming calls sa amin. Well, pasalamat ako at may outgoing calls kami.Itinawag ko sa customer service, tulad ng mga comments dito, sasabihin 24-48 hours daw. Lumipas ang mga araw, tawag uli ako sa CSR, ang sabi naireport na daw.. Pangatlong tawag na, wala pa ring aksyon. So, pinuntahan ko ang opisina, pasensya na daw at naireport na. Aayusin daw nila. End of March na. syempre Holy Week, wala ng mag-aayos nyan...Then, hinintay ko ang bill ng Feb. (na usually dumadating ng katapusan). Itinawag ko rin ito sa Customer Service bakit wla pang bill..ayun, late dumating.. March 10, Sun. At ang lumalabas na number ay luma pa rin.. Ano ba yan? Wala ba silang coordination ng mga departments nila? Ang nakakainis, dapat nga hindi sila bayaran kasi di maayos ang serbisyo nila.. So, binayaran ko pa rin ang bill ng Feb. kahit late kasi sabi ng CSR okay lang daw dahil naireport nya na late dumating ang bill ko. Tapos nakatanggap akong disconnection notice this week... ANO BA YAN!!! Lumalabas na wala ngang maayos na sistema.. kaya siguro Phil LOOOOOOONNNNGGGG distance co. kasi it takes a loonnngggg time bago maayos ang simpleng mga concerns ng customers... DAPAT NILANG ALAGAAN ANG MGA CUSTOMERS kasi di naman tatakbo ang company nila kung walang customers..

  21. Nice Blog, thanks for sharing the valuable information.

  22. This comment has been removed by the author.

  23. we've been with pldt for like forever.. naabutan ko pang ang 6 digit na number namin and i was like 6years old..791195 pa number namin.. sa line, mas madali talaga kumontak pag pldt gamit dahil lahat ng lines sa kanila nakikiconnect pero service sucks big time talaga.. repair pa lang eh, and they dont adjust billings even if you have reproted na may sira ohone mo.. you'll have to call them pa and inform them para gawan ng adjustment so hassle pa rin.. unlike sa globe, adjustment e automatic na sa system nila.

  24. we've been with pldt for like forever.. naabutan ko pang ang 6 digit na number namin and i was like 6years old..791195 pa number namin.. sa line, mas madali talaga kumontak pag pldt gamit dahil lahat ng lines sa kanila nakikiconnect pero service sucks big time talaga.. repair pa lang eh, and they dont adjust billings even if you have reproted na may sira ohone mo.. you'll have to call them pa and inform them para gawan ng adjustment so hassle pa rin.. unlike sa globe, adjustment e automatic na sa system nila.

  25. Dapat inaasikaso din ito ng mga politicians natin dahil lahat halos ay gumagamit ng service na ito. kung ang power nagawan ng aksyon ni Sen. Enrile noon bakit ito hindi. Btw dati may CHEKE na pinapadala ang PLDT dahil STOCK HOLDERS tayo pero somehow na-stop na. Kapag tinanong mo sa customer service wala silang alam. Hindi rin nila pwede alamin. Kailangan ikaw ang tumawag ng long distance para makontak ang kompanyang humahawak nito according to Ms. April Balingquit (Customer Service 172). Wala daw website ang kompanyang humahawak nito kahit email ay wala. kailangan sa phone ka lang tumawag. Hindi ba parang Napoles ito. HIndi ba dapat sila mag-explain kung bakit biglang na-stop. Isa pa yung bills ko, na hindi ko naman natanggap, sinabi nila na ipapadala sa email ko sabi 24-48 hours daw at snail mail na 1 week almost 2 weeks na wala pa, yung email ngayon lang dumating pero hindi sa email na dapat na ipadala nila. Nareceive ko sa isang email na sinabi ko na paki CC nila. So malinaw na hindi lang mga CSR ang may problem pati ang kanilang system. BULOK!


  26. ung isang customer service na nakausap ko sa tagal ng inapply ko na plan bayad na ko lahat wala pa din at nagtatanong ako di nya ako masagot.. so sabi ko nagwork pa sya ng customer service.. and now nagttxt sya sakin na babangasan daw mukha ko wag daw ako lalabas.. grabe talaga ang customer service ng PLDT..


  28. Pag dating sa payment ang bibilis nila panay tawag. Pero pag merong problema sa connection, kung meron kang mga request mahaba na ang 2 months bago maayos ang problema. Hindi parin nagbabago system nila hanggang ngayon. Lalo na sa costumer service ng PLDT bibigyan ka lang ng sakit ng ulo. ( 2014 na upgrade niyo naman system niyo nabubulok na)

  29. The issue here is racism. Huh? how is pldt poor service do to racism?
    Simple.. the media has trained into the public that foreign competition and ownership is bad because foreigners will displace Filipinos. Absolutely false.. If competition from Europe or USA cam into the telecom sector;
    A. Service would improve big time .. its CHOICE that is the bottom line
    B. No one telecom would be able to threaten government or the marketplace by withholding service. If they tried there would be other CHOICES to route calls and INTERNET.
    C. Capital investments into infrastructure would be prioritized as quality service must be realized in a competitive market. Right now with 1 or 2 players they have no priority to invest in equipment and infrastructure.

    But the main reason why we have no competition is Leftist ideology of protect Filipinos by stopping foreign investment is in fact only supported by the masses because of Racism. In USA and Europe and other countries their is NO BLOCKING OF COMPETITION In telecom sectors. FREE MARKET FOR FREE PEOPLE.

    Here people often say they rather be run by a filipino oligarch/dictator than a foreign one.. but that is total nonsense because if you had competition then you wouldn't have an oligarchical oligopolistic system at all!
    all Filipinos would gain by having an efficient telecom and IT infrastructure.
    And Filipinos would be able to COMPETE in foreign markets as well creating good paying jobs.

    And that is the rub people.

    The oligarchs do not want good paying jobs in the Phils cause it costs them more!
    They own the media so they can brainwash the masses into thinking the enemy is outside and they must protect you from the boogieman (foreign investors)

    If foreign telco's came in 98% of their workforce would be Pinoy ofcourse.. this is pure insanity and NONSENSE but the reason this nonsense is accepted as truth is due to

    RACISM.. sorry but this is the nasty truth.
    In America Pinoys have almost all the rights of citizens accept becoming president!
    IN Phils, Foreigners are treated with disdain. They can not own businesses , land, or even the means to protect themselves in their homes.

    Good luck overcoming the media brainwashing. Until then if you maintain the communist fascist oligarchical society then slavery is what will be the status quo.

  30. fucking internet connection PLDT always PLDC

  31. Mabilis ang pldt mag singil ng bills pero mabagal magbigay ng service na you deserves or according to what you paid for. They have no sense of customer service. 90% of people who work there are stupid. They settle for mediocrity and don't strive for excellence. Ito ang quality ng mga karamihan ng empleado nila. No wonder why it sucks.

  32. 2 weeks napo ako since nag apply ng PLDT, tapos na akong magbayad pero hanggang ngayong wala parin akong Internet at phone... sabi daw ng CSR eh, walang cable facility na available sa aming area.., eh PLDT subscriber kaya yung neighbor ko just beside our house.. Sinong niloloko nila? ahhh basta... kukunin ko yung pera kong binayad na 2,300. Pag hindi nila ibigay aawayin ko manager nila... gago sila. hindi ko pinulot yung perang pambayad tapos lang kwentang serbisyo.... Finally pag hindi talaga ibigay mag dedemanda ako sa NTC. tsk3x...

  33. wag naman ninyo pagsalitaan ang PLDT ng ganyan, mabuti? yung service nila sa kakilala nila, may customer service pa nga na pd natin tawagan para sa mga concerns, nakikinig nga sila at nanagsasabing mag antay lang peru di sila makapagbigay ng timeline kailan maayos concern mo, may relationship manager pa nga para makapag build ng customer relation di kulang masabi kung alin sa dalawa mabuti o masama ang binibuild nilang relation sa customer..

  34. Sobrang nakakafrustrate ung experience ko sa kanila, more than 2 months na akong walang connection. Nakatatlong reference number na ko sa kanila for the same issue. Hanggang ngayon wala pa rin resolution. Saan ba pwedeng makapagfile ng formal complaint about sa service nila aside from DTI? I mean contact person talaga sa pldt, email or mailing address. Natry ko na kasi mag message sa facebook page nila at nanghingi na rin ako ng supervisor wala rin nangyayari eh. Eto ang pinaka worst service na naranasan ko sa buong buhay ko. ung account number ko sa knila memorized ko na by heart dahil halos everyday ako tumawag. Hindi ko rin nman magawang magalit sa mga rep nila dahil limited lng nman magagawa nila, naging agent rin ako so i know. I guess its the system that sucks. Also no one wants to take ownership of the issue, no one would at least take the time or the extra effort to resolve the problem.

  35. Kami din nag apply ang company naming ng Business Line, agad agad gusto bayaran kasi naka reserve na daw facilities. so nagbayad kami agad 17,500 tas din naman na install kasi wala raw facilities....ha??? so binalikan naming si Geoffrey Iroma at wala rin syang nagawa. In the end, refund na lang daw. Hanggang ngayon di nila maibigay ang refund. Since Aug 2014 pa yun...nagpatulong ako sa Geoffrey since sya ang nagpamadali sa amin magbayad...hayun wala na din sya, di na sumasagot...Pati yung kausap naming sa Customer service sa Makati si Bot Palapal wala din..puro sila sabi na for signature na ang check...haist ano bang service ang PLDT....di na nagbago...